Frequently Asked Questions


How Will The Items Be Delivered To Me?

Don’t worry, we’ve got you covered! All of our vendors have existing logistic services that can provide shipping & delivery services for your items in specified locations.

How Long Will It Take For My Order to Arrive?

We try to deliver your items at lightning speed. Expect your items to arrive within 3-6 working days upon payment verification and also depending on the volume of orders received.

What Should I Do If I Do Not Receive My Orders At The Estimated Time?

Our support is always available at any given notice! (even during toilet breaks) Do contact support within 6 working days to withhold transactions to the vendors.

Do You Ship Internationally?

Not right now, but perhaps soon? Rest assured, we are working on it!


What Are The Payment Methods Accepted?

At present, we only accept online bank transfers. But it ain’t all that bad, for we in ClickOnlineStore will bear ALL the transaction fees incurred! 😉

How Do I Place An Order?

You can place an order on ClickOnlineStore in just a few simple yet quick steps.

1. Source from our vendor selections.
You can shop by categories, type in the items' names in the search bar or click the shop tab located on top of the homepage.

2. Add items to Cart.
Once you have decided on the items and quantity to purchase, click “Add to cart”.

3. Finalise your order (check your cart/shipping address).
After adding all your items to the cart, you can then finalise your shopping cart by clicking on "Proceed to checkout". You will then be brought to the "Checkout page" where you are required to fill in your billing details.

4. Making Payments.
Select the payment of your choice (Pay with Billplz). All payments made are automated on our system and contain strict guidelines. Please double or triple-check before making an order. If you encounter any problem, do not hesitate to reach out to our support at the contact page.

Can I Cancel Or Change My Order?

Yeah, about that…Nope! We do not allow cancellation once orders are confirmed and payment is made.

How Do I Track My Order?

Upon finalising a purchase, you will be given an Order ID (please remember ah!). To check the status of your order, simply head to the Track Your Order tab and input the Order ID and billing email that you used during checkout. ClickOnlineStore will update the status accordingly.

If you see that it has not been updated after the expected date has passed, please refer to support and we will follow up with the vendor regarding your order status and update you accordingly.

How Can I Return An Order?

Once payment is made, they are considered non-returnable save for items with a warranty. If you’d like to return any items (within 7 working days of receiving the items), please contact support and we would assist you accordingly. Take more than 7 working days to get back to us upon receiving the items, then sorry ah hehe.

Do I Need An Account To Place An Order?

Yes, you are required to create an account to allow easy tracking of your items on your existing and next purchase. We are devoted to ensuring your shopaholic journey is smooth and seamless!

Order & Retunrs

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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